Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g., VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
• Provide information about amenities, area and venues, and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements