Opportunity Description
Job Description
- Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
- Compiles and distributes list of anticipated services and amenities to relevant departments.
- Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
- Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
- Follows up with guests to ensure their requests or problems have been met to their satisfaction.
- Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
- Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
- Writes down any comments, requests, suggestions and compla...
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