Hacksmith Retail Customer Experience Leader

Lead exceptional customer experiences at Hacksmith Retail Ltd. in Cambridge, Ontario, by joining us as a Customer Experience Leader with a focus on service and fulfillment.
We're in search of a Customer Service Specialist with 3-5 years of experience in a dynamic e-commerce setting. Responsibilities include managing customer communications, handling inventory, and ensuring operational excellence. Proficiency in Google Apps, Microsoft Office, and Shopify is a must.
Key Responsibilities:
• Address customer inquiries through various channels
• Manage Live Chat to facilitate customer assistance
• Keep the gift shop stocked and visually appealing
• Pack online orders accurately for fulfillment
• Collaborate with couriers for efficient pickups
Requirements:
• 3-5 years of customer service experience
• Strong communication and writing skills
• Experience with ShipStation and Zendesk advantageous
• Organized and detail-oriented mindset
• Ability to lift u...