Hamilton IT Support Specialist Opening

Explore an IT Support Specialist position at Morison Insurance in Hamilton, Ontario. This full-time on-site role focuses on user assistance and system improvements.

In this role, you will engage with users to resolve IT-related issues, manage ticket requests, and provide training on new software. Your strong technical background and communication skills will help streamline support processes, ensuring efficient and effective system operation.

Key Responsibilities:
• Support users in troubleshooting computer issues
• Manage IT service requests via tracking software
• Recommend efficiencies in computer systems
• Train staff on new tools and software
• Document customer support inquiries efficiently

Requirements:
• Strong analytical and written skills
• Experience working in a Microsoft network environment
• Proactive problem-solving capabilities
• Good initiative, self-starter attitude
• Ac...