Head – customer service & contact center operations (french speaking)

Head – Customer Service & Contact Center Operations
Job Summary
We are looking for a proactive and detail-oriented Service Delivery Head to oversee end-to-end service operations and ensure seamless delivery. The ideal candidate should possess strong operational management skills, excellent communication abilities, and experience managing stakeholders, teams, and service performance in a fast-paced environment.
Key Responsibilities
Manage end-to-end service delivery operations across assigned projects/accounts
Ensure timely and high-quality delivery aligned with client expectations and SLAs
Coordinate with internal teams, clients, vendors, and stakeholders to drive operational efficiency
Monitor project progress, delivery timelines, risks, and escalations
Lead daily operational activities, resource planning, and workflow management
Maintain strong client relationships and act as the primary point of contact for delivery-related matters
Conduct regular statu...