Head of Call Debt Collections

Ensure professional and effective debt collection operations by executing defined strategies, optimizing resource utilization (people, systems), and balancing recovery performance with the reputation and interests of both the debt owner and the company.

Develop high-quality human resources through training and coaching programs.

Build and promote organizational culture aligned with company values.

Enhance collection efficiency by collaborating with relevant stakeholders to develop and refine policies, procedures, and processes in compliance with legal and business requirements.

Contribute to improving credit operations by providing feedback on issues identified during debt collection (, underwriting, disbursement).