Head of Client Operations

Job Summary:

The Head of Client Operations will lead our Client Operations function.

What You Will Do: 

The role is a senior leadership one with full accountability for NOC, Network and Field Operations, combining strategic people management with hands-on technical oversight across a 24/7 service environment.

Requirements

Job Responsibilities

• Lead three operational domains — NOC, Network Operations and Field Operations — with direct management of team leads and senior staff
• Own 24/7 operational governance, including shift planning, rota management and service continuity
• Act as the primary escalation point for critical incidents, liaising with internal teams, customers and senior stakeholders
• Set and maintain SOPs and governance frameworks to ensure consistent, SLA-driven service delivery
• Lead team development — including hirin...