Opportunity Description
Responsibilities
- Planning of department’s resource to meet or exceed the SLA
- Managing the team’s cost within budget
- Manage the team’s performance and resources to ensure delivery of efficient and responsive service to both internal and external customers
- Manage outsourcing partners/vendors
- Resolve any complaints from clients due to mistakes by staff and institute necessary changes so that such mistakes will not be repeated
- Collaborate with internal & external stakeholders on Unit’s related matters
- Engaging stakeholders on products and processes – streamline the processes.
- Liaising with BU when they have new products or initiatives/campaigns from BU on the processes & SLA.
- Liaise with internal & external stakeholders, including agents & banks to ensure Trade Finance services are effected timely.
- Work with ITD on system and application related matters, including en...