Head of Credit and Collection

The Head of Credit and Collection is responsible for managing and optimizing the collections process to ensure the timely recovery of premiums and outstanding payments. This role is critical in minimizing financial losses and improving cash flow while maintaining strong customer relationships and ensuring strict compliance with insurance regulatory requirements.

• Develop and implement a comprehensive collections strategy aligned with organizational financial goals.
• Lead, mentor, and motivate the collections team; establish clear KPIs and performance metrics.
• Foster a culture of accountability and continuous improvement within the function.
• Oversee end-to-end processes, including premium recovery, overdue account management, and dispute resolution.
• Monitor collections performance trends and implement innovative solutions to enhance recovery rates.
• Ensure full compliance with industry regulations, company policies, and legal r...