Head of Customer Complaints & Experience (Dubai)

A prestigious semi-government entity in Dubai is seeking an experienced Manager in Customer Complaint Management to lead complaint resolution efforts. This role focuses on enhancing customer satisfaction and driving continuous service improvements. Candidates must possess a Bachelor's degree in Business and 4-6 years of relevant experience, along with strong communication and analytical skills. Proficiency in CRM systems and knowledge of customer service best practices are essential. Join us to make a significant impact in customer service excellence.
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