Head of Customer Experience and Operations

Company: Venture Smarter Location: Remote Salary: $7,500 – $9,000/month (depending on experience) The Role As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth. Responsibilities Customer Experience Leadership: Own and continuously improve the end-to-end customer journey Team Management: Lead and grow customer success and operations teams Operational Excellence: Optimize internal workflows, support systems, and service delivery processes Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback Metrics & Reporting: Track KPIs, report on performance, and drive data-infor...