Head of Customer Relationship Management

Job Title - Head CRM - Customer Relationship Management | Post-Sales & Customer Experience Location - Bangalore Years of experience - 15–20 years of total experience with at least 8–10 years in CRM or Customer Experience in residential real estate Industry - High end Luxury residential Real Estate Proven track record of managing large customer portfolios cross multiple projects simultaneously Demonstrated experience building CRM processes, teams, and systems — not just operating within an existing function. Genuinely customer-centric — high capability in solving customer problems. Understands that collections, receivables management, and documentation discipline are as important as customer delight. Excellent communicator in English and Kannada or Hindi; comfortable engaging with HNI and Ultra HNI buyers, NRIs, and institutional investors as customers. Qualification:- Graduate degree mandatory; MBA or postgraduate qualification in Marketing, Management, or related field preferred. We a...