Head of Customer Service

Join David Jones as we redefine exceptional customer experiences across all touchpoints. We're seeking an experienced Head of Customer Service to lead our Customer Services team in our vibrant CBD offices.

About the Opportunity

This permanent role offers the chance to shape customer service excellence for one of Australia's most trusted retail brands. You'll guide a dedicated team in delivering seamless support across digital, phone, and in-store channels, ensuring every customer interaction reflects our commitment to quality and care.

What You'll Do

• Lead and inspire a high-performing customer service team across multiple channels
• Develop strategies that enhance customer satisfaction and loyalty
• Drive continuous improvement in service delivery and operational efficiency
• Collaborate with cross-functional teams to resolve complex customer issues
• Monitor performance metrics and imple...