Head of Customer Service & Workforce

Job description

A market-leading mid-sized aged care provider is seeking an experienced operational leader to join the organisation as Head of Customer Service & Workforce.

This senior leadership role will oversee customer service delivery, workforce operations, scheduling and home support services across a large and complex community services environment.

The position plays a key role in driving customer experience outcomes, workforce capability, operational performance and continuous improvement initiatives, while leading a multidisciplinary leadership team through a period of growth and sector reform.

Key Responsibilities:

• Lead customer service, workforce planning and scheduling functions
• Oversee community workforce operations including support workers and service delivery teams
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