Head of Customer Success

You may have done the “big company” version of Customer Success. You’ve run the playbooks, the dashboards, the polished processes.

Now you’re ready to join a younger business with fresh eyes in a role where you'll shape the vision and direction of CX from the ground up.

You’ll own the full client lifecycle. From the moment a deal is signed, through every milestone, every risk, every expansion conversation.

The goal is simple. Make our service so good that clients cannot imagine running their business without us.

Impact you’ll have in this role in the first 6 months

• You will design the first 90-day experience that defines whether clients stay or leave
• You will build the playbooks, not follow them
• You will lead and elevate a team of Client Success Partners
• You will sit at the table with Sales, TA, and Ops leaders and shape how the business grows
• You will turn Customer Success into a true commercial engine, not...