Head of Donor Services

The Head of Donor Services leads TCF’s global donor servicing and stewardship operations, ensuring a consistent, transparent, and meaningful experience for donors across TCF Pakistan and its Country Partners (USA, UK, Canada, UAE, Europe). This role ensures accuracy and timeliness of acknowledgments and impact reports, strengthens data integrity, and drives donor satisfaction and renewal through exceptional service and relationship management.

• Oversee donor servicing across all portfolios — Build, School Support, Scholarships, and Endowments — ensuring a seamless and meaningful donor experience.
• Ensure timely and accurate issuance of all donor communications, acknowledgments, and impact reports.
• Proactively manage and resolve donor queries, maintaining high satisfaction and renewal readiness.
• Lead and optimize servicing processes on Salesforce CRM, ensuring data accuracy, standardized workflows, and effective traceability.
• Coo...