Head of European Customer Care Operations

An innovative travel management firm is seeking a Director of Customer Care Operations for Europe in Barcelona. This role involves leading a team of over 700 to ensure exceptional customer experience and operational excellence. The ideal candidate will possess 8-10 years of experience in customer care, managing both in-house and outsourced teams, and will thrive in a high-growth environment. Responsibilities include setting performance targets, driving strategic initiatives, and fostering a customer-first culture.
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