Head of HR Operations

The Head of HR Operations leads the delivery of core HR services across the organization, ensuring efficient, accurate, and employee-focused operational support. This role oversees the HR Contact Center, Payroll & Benefits Administration, and HR Knowledge Management. The role is accountable for service reliability, payroll integrity, and effective management of HR information and documentation, while policy ownership, governance, and process transformation are handled by designated functional teams.

What You’ll Do

• HR Service Delivery & Contact Center Leadership: Lead and manage the HR Contact Center handling all employee queries and case management, ensuring timely, accurate, and consistent responses aligned with defined SLAs and monitoring service metrics such as response time, resolution time, and satisfaction ratings.
• Payroll & Benefits Administration: Oversee accurate and timely payroll processing in compliance with Philippine...