Head of Luxury Client Experience & After-Sales

Hermès is seeking a Head of Client Universe in Dubai. This key role is responsible for enhancing client experience across all touchpoints in the store, managing after-sales services, and leading a team to inspire personalized client interactions. Ideal candidates have a minimum of 5 years in luxury retail and possess strong leadership skills. Fluency in English is required, with additional languages being an asset. The role requires a commitment to fostering a client-centric culture throughout the operations.
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