Opportunity Description
Initial Requirements
- You have an IT background and an operational one now
- You have managerial experience in private banking
About Our Client
A private bank.
Job Description
- Lead, structure and oversee all operational support activities on a day‑to‑day basis
- Manage and merge two operational support teams, fostering collaboration, synergies and engagement
- Act as the main escalation point for operational and IT‑related issues
- Monitor incidents and tickets, define priorities, allocate resources and ensure timely resolution
- Ensure high service levels and define, monitor and improve KPIs and service standardsDrive and coordinate operational and IT‑related projects (including ticketing and workflow optimisation)
- Play a key role in JIRA‑based projects and continuous process improvement initiatives
- Ensure proper case traceability and reporting via ticketi...
Ready to Apply?
Submit your application for Head of Operational Support - Private Banking at Michael Page International (Switzerland) SA
Apply for this Position