Head of Operations - Contact Center

Are you a results-driven operations leader with a passion for driving performance, profitability, and operational excellence at scale?

We are looking for an experienced Head of Operations to lead large-scale customer experience operations, overseeing multiple programs and a workforce of up to 3,000 employees. This role is ideal for a strategic leader who can balance client management, financial performance, operational efficiency, and people development while delivering exceptional customer outcomes.

Key Responsibilities:

• Lead and optimize end-to-end contact center operations across multiple accounts.
• Drive operational performance through KPI management, root cause analysis, and continuous improvement initiatives.
• Own financial performance including revenue management, budgeting, profitability, invoicing, and cost optimization.
• Build strong client relationships and lead commercial discussions related to ope...