Head of Operations/ General Manager (3PL, Logistics)

Responsibilities

• Oversee and manage all operational aspects of the 3PL (Third-Party Logistics) warehousing and distribution business.
• Develop and implement strategies to optimize operational efficiency, quality, and customer satisfaction.
• Lead and manage a team of operations staff, including warehouse supervisors, logistics coordinators, and drivers.
• Ensure efficient and accurate receiving, storing, and shipping of goods.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
• Collaborate with internal teams, such as sales, finance, and customer service, to ensure seamless operations and customer satisfaction.
• Develop and maintain strong relationships with clients and suppliers.
• Ensure compliance with safety regulations and industry standards.
• Drive continuous improvement initiatives and implement best practices across the operatio...