Head of Patient Experience & Service Excellence

DAMANSARA SPECIALIST HOSPITAL 2 is seeking a Head of Customer Care & Experience who will lead the development and implementation of customer experience strategies. This includes overseeing service quality management, patient feedback resolution, and data analytics for customer satisfaction.

The ideal candidate will have a degree in Business Administration or a related field, with at least 5 years of experience in an operational healthcare setting. Strong leadership skills are essential for managing the Customer Care team.