Head of Strategy, Operations

Key Responsibilities

1. A. Strategic Planning & Execution: Develop and maintain a clear strategic roadmap across Service Assurance, Stability, and Reliability Engineering functions. Align operations strategy with enterprise goals, regulatory requirements and performance metrics such as MTTR, CFR, SLOs, and automation coverage. Translate executive directives and risk themes into structured initiatives and measurable outcomes.
2. B. Operational Governance & Transformation: Design and manage a centralised strategic portfolio of programs aimed at improving service reliability, change resilience, and operational effectiveness. Lead transformation efforts that uplift the maturity of core capabilities: incident readiness, chaos engineering, observability, and problem resolution velocity. Institutionalise operational reviews, error budget burn-downs, and cross-functional playbooks to guide proactive issue mitigation.
3. C. Change Leadership & Communications: Drive ...