Head - Retention

About the Role:

We are looking for a high-impact leader to drive Learner Outcomes, Retention, and Referral growth across JEE, NEET, and Foundation cohorts.

This is a strategic cross-functional role operating at the intersection of Product, Academics, Data Science, and Parent Experience. The focus is to build a proactive learner outcome engine that improves renewals through measurable academic success and engagement.

Key Responsibilities:

• Build and own the learner outcome framework linked to renewal and retention
• Define and track metrics like:
• Concept mastery
• Academic improvement trajectory
• Product engagement depth
• Mentor interaction effectiveness
• Develop early warning systems to identify at-risk learners 60–90 days before churn
• Design intervention playbooks involving academics, mentoring, product nudges, and parent engagement
• Partner with Product and Ac...