Healthcare BPO Team Lead - Coaching & Ops (Night Shift)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work‑life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long‑term success and life‑long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Team Lead

• Oversees daily operations for all agents delivering high‑quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end‑of‑day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns ...