Healthcare Intake Agent

We’re Hiring: Healthcare Intake Agents (In-Office, Urdaneta City)

We’re looking for detail-oriented and empathetic Healthcare Intake Agents to support inbound patient calls and help coordinate medical care for U.S.-based clients. This is a full-time, onsite night shift role at our Urdaneta City operations hub — ideal for someone with strong communication skills, a calm demeanor, and a desire to make a difference in the healthcare space.

If you have a background in BPO, medical reception, or customer service — and you’re ready to be part of a growing team — we’d love to meet you!

What You’ll Be Doing

Patient Interaction

• Answer incoming patient calls, chats, or emails with professionalism and care
• Collect personal, medical, and insurance information accurately
• Use screening guidelines to triage cases based on urgency
• Provide cl...