Opportunity Description
- Manage a team of 5-10 SQ TLs spread across different LOBs.
- Coach, guide, and support Quality & Process Improvement teams to perform defined quality improvement tasks.
- Prioritize and allocate improvement projects based on internal and external quality data.
- Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
- Develop and implement plans for continuous education across SQ function in the location.
- Build cross domain expertise of team members to enhance their skill and knowledge.
- Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
- Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.
- Participate in client calls whenever necessary along with SQ TLs to represent Quality.
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