Healthcare (RCM) Team Lead - Pasig

Key Responsibilities

• Supervise a team of healthcare associates handling processes such as medical billing, coding, claims, AR follow-up, utilization management, or clinical documentation (depending on account).
• Manage day-to-day workflow distribution and ensure SLAs, quality scores, productivity, and turnaround times are consistently met.
• Conduct regular coaching, mentoring, and performance evaluations to drive employee growth and accountability.
• Review team outputs for accuracy and adherence to guidelines, escalating issues as needed.
• Analyze performance metrics and prepare periodic reports for leadership and clients.
• Coordinate with internal departments such as Operations, Quality, Training, and Human Resources to resolve process gaps and support continuous improvement.
• Participate in client calls, calibration sessions, and business reviews as required.
• Support onboarding and training of new associates...