Help Desk Analyst

At Heartland Mutual Insurance, we’re more than just a company — we’re a community.

Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.

Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

What You'll Do

• Serve as the initial point of contact for IT support inquiries via phone, email, and chat
• Troubleshoot and resolve issues related to hardware, software, Office 365, and basic Azure services
• Assist with user account creation, access management, password resets, and account lockouts.
• Support endpoint pro...