Help Desk Analyst

Description We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.

Responsibilities:
• Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.
• Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.
• Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.
• Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.
• Assist with Chromebook setup, support, and issue re...