Opportunity Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Position Title
Help Desk Manager
Location: Cebu, Philippines
Position Summary & Key Areas of Responsibility
- Leads support team leaders and ensures teams meets SLA standards.
- Coaches team to meet service level agreement objectives.
- Supports Manager providing key metrics, inputs, SLA results and action plans.
- Position is to guarantee the Call/Incident Management operations and/or request for escalation.
- Research and analyze operational effectiveness of assigned team(s) through interviews and metrics and provide input to ...
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