Help desk supervisor

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform‑powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title

Help Desk Supervisor

Location

Cebu, Philippines (On‑site position)

Position Summary & Key Responsibilities

• Lead support team leaders and ensure teams meet SLA standards.
• Coach the team to achieve service level agreement objectives.
• Support management by providing key metrics, input, SLA results, and action plans.
• Guarantee Call/Incident Management operations and route esca...