Opportunity Description
Description
Help Desk Support, Tier II
On-site | Austin, TX | Contract
We are looking to hire a Tier II Help Desk Support professional to deliver advanced technical assistance for employees across Austin, Texas. This contract position is ideal for someone who can take ownership of escalated support issues, resolve complex endpoint and access-related problems, and maintain a high standard of service in a manufacturing environment. The role combines hands-on troubleshooting with strong communication, documentation, and collaboration across technical teams. You will help keep daily operations running smoothly by improving issue resolution, supporting end users, and contributing to a reliable IT support experience.
Responsibilities:
• Act as the next level of support for issues that require deeper technical investigation beyond the initial service desk response.
• Diagnose and resolve problems involving desktops, laptops, operati...
Help Desk Support, Tier II
On-site | Austin, TX | Contract
We are looking to hire a Tier II Help Desk Support professional to deliver advanced technical assistance for employees across Austin, Texas. This contract position is ideal for someone who can take ownership of escalated support issues, resolve complex endpoint and access-related problems, and maintain a high standard of service in a manufacturing environment. The role combines hands-on troubleshooting with strong communication, documentation, and collaboration across technical teams. You will help keep daily operations running smoothly by improving issue resolution, supporting end users, and contributing to a reliable IT support experience.
Responsibilities:
• Act as the next level of support for issues that require deeper technical investigation beyond the initial service desk response.
• Diagnose and resolve problems involving desktops, laptops, operati...
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