Opportunity Description
Description
Client is an MSP based out of LI. There clients are small businesses across New York City and Long Island (doctors offices, dentists, etc.). Role sits onsite on Great Neck, LI and candidates can expect up to 10% of travel to the city (likely even less then 10%).
Level 1 IT Help Desk Technician (MSP Environment)
• Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs.
• Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding.
• Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting.
• Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and as...
Client is an MSP based out of LI. There clients are small businesses across New York City and Long Island (doctors offices, dentists, etc.). Role sits onsite on Great Neck, LI and candidates can expect up to 10% of travel to the city (likely even less then 10%).
Level 1 IT Help Desk Technician (MSP Environment)
• Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs.
• Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding.
• Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting.
• Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and as...
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