Help Desk Technician (Mac and Apple Products)

Seeking to hire Help Desk Technician (Mac and Apple Products) for a leading higher education IT Services company, to work with a University in Buffalo, NY



The Helpdesk Support Analyst serves as the first point of contact for all IT support needs at a client supported higher education institution. The role focuses on develop expertise on Apple products, services, and repair processes. Also, delivering high-quality, customer-centric technical support to faculty, staff, and students while coordinating closely with the remote team to ensure consistent and efficient IT service delivery across campus.



Key Responsibilities:

Provide first-level technical support for faculty, staff, and students via phone, email, or ticketing system.



Troubleshooting & Repair: Diagnose and resolve technical issues, perform physical repairs (hardware), and provide software fixes for Apple devic...