Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments.

Responsibilities:
• Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner.
• Troubleshoot problems related to Windows operating systems, user accounts, and common business applications.
• Manage and update Active Directory records, including user access, password resets, and account support tasks.
• Investigate network and VPN connectivity concerns and escalate more complex incidents when needed.
• Install, configure, and maintain desktop ...