Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.

Responsibilities:
• Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users
• Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications
• Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users
• Support user account administration tasks within Active Directory, including access-related updates an...