Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users in Cambridge, Massachusetts. This Long-term Contract position requires onsite presence and focuses on delivering reliable desktop support, smooth onboarding assistance, and responsive troubleshooting in a Windows-based environment. The role also offers exposure to higher-level technical work, including support for Azure-related cloud services and selected administrative tasks across Microsoft technologies.

Responsibilities:
• Deliver in-person deskside assistance for employees, resolving day-to-day hardware, software, and access issues in a timely manner.
• Manage and work through escalated service requests, ensuring problems are properly diagnosed, communicated, and brought to resolution.
• Support business applications by troubleshooting errors, reinstalling approved software, and confirming successful functionality on end-user devices.
• Coordinate ...