Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly.

Responsibilities:
• Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments.
• Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members.
• Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems.
• Support both Windows ...