Help Desk/Desktop Support Analyst

Description
We are looking for an experienced Help Desk/Desktop Support Analyst to provide high-quality technical assistance for employees. This position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users across multiple tools and devices, and working independently in a fast-paced environment. The role will also collaborate with infrastructure and operations teams to address escalations, maintenance activities, and urgent support needs while delivering dependable customer service.


Responsibilities:

• Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance.

• Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment.

• Manage incidents from initial intake through compl...