Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in a primarily Mac-based environment in Mendota Heights, Minnesota. Looking for someone who enjoys solving day-to-day technology issues, supporting end users with professionalism, and keeping service requests moving efficiently. The role offers the opportunity to handle a steady stream of support needs while contributing to a reliable and positive user experience.


Responsibilities:

• Provide timely support for end-user technical issues involving hardware, software, login access, and general desktop functionality while managing a consistent daily ticket workload.

• Troubleshoot and resolve problems across macOS devices, with additional support for Windows-based systems and standard business applications as needed.

• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and helpi...