Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.

Responsibilities:
• Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.
• Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.
• Deliver onsite support in Nebraska and nearby locations as needed, with the remainde...