Helpdesk Administrator

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

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Act as the first point of contact for client enquiries via phone and email.

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Log and manage jobs accurately, ensuring all client requests are captured correctly.

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Coordinate and schedule engineers and contractors to meet client requirements.

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Handle invoicing and support administrative processes related to job management.

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Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

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Previous experience in a similar administrative or helpdesk role is essential.

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Facilities Management or maintenance se...