Opportunity Description
Job :
Handle all types of incidents or problems with the solutions made available to users:
First-level diagnosis
Prepare a detailed report of the diagnosis
Provide a detailed report to the user when the ticket is closed
Deal with any problem or incident with the solutions made available to users as quickly as possible while respecting the defined OLA and SLA
Handle any service request under the best conditions
Manage openings...
Required profile :
With a Bac+2/3 degree in computer science with a minimum of 1 year of experience in a similar role, in which you have developed the following skills:
Know and be able to operate the IT infrastructure
Know and be able to apply support management techniques
Know quality of s...
Assigned to the information systems department, the main activities related to the position are as follows:
Required profile :
Know and be able to apply support management techniques
Know quality of s...
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Submit your application for HelpDesk Agent (M/F) | Skhirat (Morocco) at Confidential
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