Helpdesk Analyst

Enterprise People are currently seeking a Helpdesk Analyst (Hybrid) for a leading Dublin based financial services client. Our client provides a range of financial solutions and services through its business service offerings, including Financial & Reinsurance, Technology, Transaction Services and Strategic Partnering to a range of local and international clients. The Helpdesk Analyst will have the benefit of working closely with skilled team members on a day-to-day basis with the opportunity to develop their skills using the latest technologies. This is an excellent opportunity for someone who wants to develop their IT career in a dynamic working environment with a forward-thinking company. The Helpdesk Analyst will: KEY RESPONSIBILITIES: Assist with support queries raised by local and global clients. Manage tickets through a helpdesk ticketing system (JIRA). Proactively review, action, monitor and report on all ongoing service requests from clients to ensure successful resolution. Mai...