Helpdesk Level 2 support | Fulltime

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits
Requirements

Job Responsibilities:



+ Respond to incoming support requests in a timely and courteous manner.

+ Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

+ Document and track all support requests in a helpdesk ticketing system.

+ Escalate complex issues to higher-level support staff as needed.

+ Install, configure, and maintain software applications and operating systems.

+ Perform regular maintenance tasks on hardware and software systems.

+ Provide end-user training on software applications and systems.

+ Communicate technical information to non-technical users in a clear and concise manner.

+ Ensure that all equipment and software licenses are up-to-date and compliant with organizatio...