Helpdesk Specialist

Overview:

Delaware Nation Industries is dedicated to providing comprehensive support to the U.S. Air Force at Hill Air Force Base, UT. Our Helpdesk Specialists are essential in ensuring the efficient operation of IT systems that support various research programs and initiatives within the organization.

Responsibilities:

• Resolve and satisfy communications and IT issues and requirements to include support for all base users and/or devices.


• Respond to all customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact.


• Respond to NIPR and SIPR customer support requests in a professional and courteous manner.


• Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or email and document tickets in detail through the Automated Information System (AIS).


• Use Government provided remote...