Helpdesk Supervisor

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform‑powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end‑to‑end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position Summary & Key Areas of Responsibility

• Leads support team leaders and ensures teams meet SLA standards.
• Coaches the team to meet service level agreement objectives.
• Supports the manager by providing key metrics, inputs, SLA results, and action plans.
• Guarantees Call/Incident Management operations and/or requests for escalation.
• Researches and analyzes operational effectiveness of assigned team(s) through interview...