Helpdesk Support

SUMMARY:
A fast-growing organisation supporting a large national workforce is looking for a Senior IT Helpdesk / Support Specialist in Cape Town to join their high-performing IT team. This role offers exposure to a complex, enterprise-scale environment supporting approximately 3,000 users, with a strong focus on modern cloud technologies, automation, and security. POSITION INFO:
You will operate as a senior escalation point, working across infrastructure, identity, networking and cloud platforms while driving continuous improvement through automation and process optimisation. Key responsibilities include:

• Acting as a senior escalation point for complex technical incidents across endpoints, identity, VPN/ZTNA, networks, and cloud services
• Driving automation initiatives using tools such as PowerShell, Intune, and Autopilot to improve efficiency and reduce ticket volume
• Managing secure access and identity contro...